Privacy
Roademand ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy. If you do not agree to this policy, please do not access or use our Services.
1. Information We Collect
We collect information that you provide directly to us, as well as information about your use of our Services.
A. Information You Provide:
Account Information: When you create an account, we collect your name, email address, phone number, and payment information.
Vehicle Information: We collect details about your vehicle(s), such as make, model, year, color, license plate number, and VIN.
Service Requests: We collect the details of your service requests, including your location at the time of request, the nature of the problem, and any photos you upload.
Communications: We collect records of your communications with us (e.g., support requests) and with Service Providers through the app.
B. Information We Collect Automatically:
Location Information: We collect precise real-time location information from your device when the app is running in the foreground or background. This is essential to dispatch assistance to your exact location and for Service Providers to navigate to you.
Device Information: We collect information about your mobile device, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Usage Data: We collect information about how you interact with our Services, such as access times, pages viewed, and features used.
C. Information from Service Providers:
Service Providers provide us with information about the services they perform, including the time of service completion, the specific service rendered, and any notes related to the service.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, maintain, and improve our Services, including dispatching Service Providers to your location.
To process transactions and send you related information, including confirmations and invoices.
To track the progress of your service request in real-time.
To communicate with you about products, services, promotions, and events offered by Roademand and others, and provide news and information we think will be of interest to you (you may opt-out of promotional communications at any time).
To monitor and analyze trends, usage, and activities in connection with our Services.
To personalize and improve your experience.
To detect, investigate, and prevent fraudulent transactions and other illegal activities.
3. How We Share Your Information
We may share the information we collect as follows:
With Service Providers: We share your location, vehicle information, and service request details with independent third-party Service Providers to enable them to provide the requested roadside assistance services.
With Vendors and Service Partners: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processing, data analysis, customer support).
For Legal Reasons: We may disclose information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request; to protect the rights, property, and safety of Roademand, our users, or the public; or to enforce our agreements and policies.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent: We may share your information for any other purpose disclosed to you and with your consent.
4. Your Choices
Account Information: You may review and update your account information at any time by logging into your account settings.
Location Services: You can enable or disable location services through your device settings. Please note: disabling location services will prevent us from being able to dispatch assistance to you.
Promotional Communications: You may opt-out of receiving promotional emails from Roademand by following the instructions in those emails or by adjusting your preferences in your account settings. If you opt-out, we may still send you non-promotional messages, such as those about your account or our ongoing business relations.
5. Data Retention
We will retain your information for as long as your account is active or as needed to provide you with Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement administrative, technical, and physical security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
7. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: support@roademand.com